Patient Participation Group

A group of volunteer patients, carers and surgery staff who meet regularly to discuss and support the running of the surgery.

Patient Participation Groups look at the services offered, patient experience and how improvements can be made for the benefit of everyone.

Each Patient Participation Group is different, but they all have the aim of making sure that the surgery puts the patient, and improving health, at the heart of everything it does.

Join our Patient Participation Group

All registered patients are able to join our Patient Participation Group. People of all genders, ages, ethnicities, and those with health conditions and disabilities are encouraged to join.

Members should as far as possible, be representative of the surgery population.

To join:

Upminster Medical Centre PPG

Upminster Medical Centre has a Patient Participation Group which all registered patients are welcome to join.

The group meets on a regular basis and they work with the practice staff to improve the services we offer to our patients.

We are particularly interested in including members from any ethnic minorities which are unrepresented in the Patient Participation Group at present.

Our PPG is currently looking at setting up support groups for those patients on our chronic disease registers such as Diabetes or Heart disease. We are also very keen on starting activities such as a practice walking and cycling group or maybe exercise classes.

Our PPG is always looking for new members and can be contacted through our online form. Why not come along and have a say in how your GP surgery is run.

Meeting minutes

28th October 2021
  • Time: 19:00
  • Place: Upminster Medical Centre (main waiting area)
  • Called by: Dr Mike Jones, Hubert Liska & Djamal Djaoud
  • Facilitator: Jean Pearce
  • Minutes by: JP & DD
  • Attendees: Elizabeth Manning, Maria Foale, Marian Goldfinch, Stephenie Goldfinch
  • Apologies: Johanna Philpott  Roland Murphy , Brian Murphy & Collin Hampshire
  • Welcome & apologies: Hubert

Minutes

Election of chair of the PPG

  • Unanimous decision to elect Stephanie Goldfinch as Chairperson

F2F appointments

  • Still doing only telephone appointments initially with a GP and at the discretion of the GP.

Patients access

  • Patients are required to complete an online access form available at the reception.
  • Need to provide two forms of ID, i.e.  photo ID and a proof of address

Complaints

  • Discussed complaint procedures, complaint leaflet is available in patients’ waiting area or can email the complaint to the surgery.

Flu vaccinations

  • The delivery is expected during the first week of November

Covid-19 boosters

  • Patients that are eligible were to be notified by South PCN to go to Hornchurch library.
19th August 2021
  • Time: 19:00
  • Place: Upminster Medical Centre (main waiting area)
  • Called by: Hubert Liska & Djamal Djaoud
  • Facilitator: Jean Pearce
  • Minutes by: JP & DD
  • Attendees: Brian Palmer, Elizabeth Manning, Maria Foale, Marian Goldfinch, Stephenie Goldfinch and Roland Murphy
  • Apologies: Johanna Philpott & Collin Hampshire
  • Welcome & apologies: Hubert

Minutes

  • Outlining procedures & protocols
  • Discussed the situation of the last few months
  • Assured members that Hurley is here for the patients and will do all it can for their best interest.
  • Discussed pros cons of online consultation. – long discussion followed regarding use eConsult
  • Election of a chair in the next couple of meetings
  • Dr Michael Jones to attend the next meeting.